The Consistency Of Meeting The Customer Needs Essay

Problem Statement The consistency of meeting the customer needs. In the hospitality industry, the customers need is imperative. First the customer needs to be greeted and handle with dignity and respect. This will make the customer feel comfortable about their entry into the establishment. When a customer does not receive a warm, sincere greeting on their pre-check in it may cause a tension among the hotelier and customer. The hotelier primary responsibility is to make the customers feel welcome and provide optimum service from the first contact. This need to be addressed because it will have an impact on day-to-day business and a reputation of the hotelier. The Macmillan Dictionary (2010) provides two distinct but related definitions of hospitality. The first one defines hospitality as â€Å"friendly and generous behavior towards visitors and guests, intended to make them feel welcome† while the second definition looks at hospitality as â€Å"food, drink, and entertainment given to customers by a company or organization.† The latter definition is apparently more specific than the former in terms of the types of service provisions. Overview of Alternatives The first possible solution is customer service training at the DoubleTree by Hilton Hotel. The DoubleTree by Hilton CARE culture embodies a strong and vibrant tradition of simple, timeless values that aren t just words; they ve become a proud way of doing good business. Every hotel brand claims to care about guests, so weShow MoreRelatedWhat Is Customer Service Satisfaction?1345 Words   |  6 Pagesresearch issues in regards to customer service satisfaction. Modern technology has created a new economic environment, in which requires different practices of delivering customer service. Specifically speaking of the Internet and online shopping. I will begin to analyze and indicate issues research for how, where, and why they take place. Concluding with possible solutions, in regards to customer satisfaction, to the rapidly changing business world. â€Æ' II – Defining Customer Service Satisfaction ExactlyRead MoreLeadership And Communication Of Leadership975 Words   |  4 Pagesleader. In the past eighteen months that she has been with our department the entire group was completely reorganized and in turn reenergized. She instilled in me that the most important communication strategies are transparency, accessibility and consistency. Transparency Transparency in the workplace is something my manager has always emphasized. When she first came to the department she sent out an email too everyone to set up time to chat so she could get a better feel of our group as a wholeRead MoreThe Six Rules Of Revitalization880 Words   |  4 Pagesmarket. When managing an international company, the brand must be strong and unified due to all of the variables that the global market will present. A company will need strong guiding principles in order to be able to adapt their brand to the nuances of various cultures and differing geographical forces, and yet still maintain consistency and purpose. The six rules create a solid base on which a company can stay true to their purpose and yet be nimble enough to accomplish â€Å"global alignment.† (LightRead MoreAnalysis Of Alexander Manns The Delivery Of The Change1635 Words   |  7 PagesStates. Need for Change Iljins, Skvarciany Gaile-Sarkane (2015) state that organizational climate play an important role when there is a need for change; this is because culture affects all aspects of the organization. It is a pattern that is followed by all employees within the organization, most importantly the leaders of the organization. According to Iljins, Skvarciany Gaile-Sarkane (2015), there are five forces that influence change in an organization: adaptability, mission, consistency, employees’Read MorePersuasion Is An Act Or Process Of Appealing863 Words   |  4 Pagesgood features associated with the products, potential profit, offering good customer service and analysis of current market demand. Motivation, in contrast, involves incentives like commission, profit, flexible payment term and negotiability in price to seal a deal. Robert Cialdini, a social psychologist, in fact, articulated that persuasion involves six principles: reciprocity, scarcity, authority, commitment and consiste ncies, consensus and liking (McLean, 2010). The principle of reciprocity statesRead MoreHow Budgeting Is Essential For Any Major Business Project1316 Words   |  6 Pagesproject, having a budget in place will make easier to plan for future costs. For instance, if the budget shows that only four of the five main objectives can be accomplished with the available funding, you should know how much additional money you will need to raise to complete the entire project because you know how much money should be allocated to each part. A good performance management system works towards the improvement of the overall organizational performance by managing the performances ofRead MoreDefinition And Characteristics Of Service Management1195 Words   |  5 Pagesservice management According to Albrecht (1998, p.20) cited by Grà ¶nroos (1994), service management is the approach taken by an organisation as a driving force for the operation of the business to focuss in the quality of service as perceived by the customer. The defining characteristics of a service are: †¢ Intangibility: Services do not have a physical existence and therefore, cannot be touched, seen, tasted, smelt or held. †¢ Inseparability: Service are generated and consumed in the same timeRead MorePersuasion Is An Act Or Process Of Appealing860 Words   |  4 Pagesinvolves presenting good aspects of product, potential profit, offering good customer service and analysis of current market demand. Motivation, in contrast, involves incentives like commission, profit, flexible payment term and negotiability in price to seal a deal. Robert Cialdini, a social psychologist, in fact, articulated that persuasion involves six principles: reciprocity, scarcity, authority, commitment and consistencies, consensus and liking (McLean, 2010). The principle of reciprocity statesRead MoreOperations Strategy‚Äà ¨868 Words   |  4 Pages Quality-based strategies: focus on satisfying the customer by integrating quality into all phases of the organization. (This includes the product itself, plus process: i.e. design, production, after-sale service). (We will review these strategies in detail later). Time-based strategies: focus on reducing the time required to accomplish various activities (e.g., develop new products or services and market them, respond to a change in customer demand, or deliver a product or perform a service).Read MoreEthical Theories Of Ethical Leadership1209 Words   |  5 Pagesleadership can provide to an organisation, it arguable can cause issues as well. Ethical leadership requires the leader’s ethical framework to fall in line with the vision of the organisation. But it’s not just the leader and the organisation that need to be aligned, the subordinates can find it difficult working in an environment with certain ethical standards. You should be aware by now that ethical behaviour depends on the person’s worldview and therefore, ethical behaviour of an organisation